Adoption of Innovation End-User Computing Satisfaction and Importance Performance Analysis (EUCS-IPA) To Measure the Level User Satisfaction in e-Catalog at Lembaga Kebijakan Pengadaan Barang/Jasa Pemerintah (LKPP)
DOI:
https://doi.org/10.61221/jriem.v4i1.69Keywords:
LKPP, e-katalog, pengadaan barang/jasa, kepuasan pengguna, EUCS, SEM-PLSAbstract
Lembaga Kebijakan Pengadaan Barang/Jasa Pemerintah (LKPP) is a non-ministerial government agency directly responsible to the President of the Republic of Indonesia. In general, LKPP is tasked with formulating policies and regulations for government goods/services procurement, providing technical guidance and advocacy related to the implementation of government goods/services procurement, and facilitating the implementation of government goods/services procurement expert certification exams. This research begins with the problems directly experienced by e-catalog users, then a few studies that apply the EUCS method to the population of e-catalog users. Therefore, it is necessary to conduct research to measure the level of user satisfaction which aims to determine the level of satisfaction of e-catalog users. The author uses the End-User Computing Satisfaction (EUCS) method which consists of 5 (five) main variables, namely content, accuracy, format, timeliness, ease of use, then the author adds 1 (one) variable based on existing problems, namely the support system variable. The author performs data analysis techniques using SEM-PLS. The results of the EUCS method get an R-Square value of 0,726 which means the level of user satisfaction is in the moderate category. Then there are 3 (four) variables that have a significant effect, namely accuracy, content, format, and there are 3 (two) variables that do not have a significant effect, namely ease of use, support system, timeliness.
References
1. Bella N. A., Mutiah N., & Rahmayuda S. 2024. Analisis Kepuasan Pengguna Aplikasi Halodoc Menggunakan Metode End User Computing Satisfaction (EUCS) dan Importance Performance Analysis (IPA) (Studi Kasus : Pengguna Aplikasi Halodoc di Kota Pontianak). Jurnal Komputer dan Aplikasi, vol. 12, no. 3, hlm. 216–227, 2024. https://doi.org/10.26418/coding.v12i3.87245
2. Farisi M. N. & Zuraidah E. 2022. Analisa Kualitas Aplikasi Performance Simanis dengan Metode End User Computing Satisfaction (EUCS). Journal of Informatics Management and Information Technology, vol. 2, no. 3, hlm. 109–121, Jul 2022. https://doi.org/10.47065/jimat.v2i3.169
3. Haerani K., Imthihan K., & Murniati W. 2024. Analisis Kepuasan Pengguna Aplikasi Sidawai Menggunakan End User Computing Statisfaction (EUCS) dan Importance Performance Analysis (IPA). Jurnal Teknologi Informasi dan Ilmu Komputer, vol. 11, no. 4, hlm. 845–854, Agu 2024. https://doi.org/10.25126/jtiik.1148906
4. Iswara, J. (2019). Pengaruh Kualitas Web Okezone.com Terhadap Kepuasan User (Studi Pada Mahasiswa S1 Ilmu Komunikasi Universitas Lampung Angkatan (2014 – 2015) (Vol.53)
5. Nanda, dkk. 2022. Pengaruh Kualitas Layanan dan Informasi Website BAAK Terhadap Kepuasan Mahasiswa Ilmu Komunikasi Universitas Gunadarma. Jurnal. https://doi.org/10.53856/bcomm.v4i.242
6. Ngafifi, M. 20214. Kemajuan Teknologi dan Pola Hidup Manusia Dalam Perspektif Sosial Budaya. Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi. https://doi.org/10.21831/jppfa.v2i1.2616
7. Pibriana D. & Fitriyani L. 2022. Penggunaan Model EUCS Untuk Menganalisis Kepuasan Pengguna E-learning Di MTs N 2 Kota Palembang EUCS Model Usage to Analyze E-learning User Satisfaction at MTs N 2 Palembang. Jurnal Teknologi Sistem Informasi, vol. 3, no. 1, hlm. 69–80, Apr 2022. https://doi.org/10.35957/jtsi.v3i1.2182
8. Pujana G., Pradnyana M. A. I., & Artha K. R. 2023. Analisis Kepuasan Pengguna e-Rapor Menggunakan Metode End-User Computing Satisfaction (EUCS) di SMP Negeri 1 Sukasada. Kumpulan Artikel Mahasiswa Pendidikan Teknik Informatika (KARMAPATI), vol. 12, no. 1, 2023, Diakses: 13 Februari 2025. [Daring]. Tersedia pada: https://ejournal.undiksha.ac.id/index.php/KP
9. Saputri A. K. & Alvin. 2020. Pengukuran Tingkat Kepuasan Pengguna pada Portal Program Studi Sistem Informasi Bina Darma Menggunakan Metode End User Computing Satisfaction. Journal of Information Systems and Informatics, vol. 2, no. 1, Mar 2020, [Daring]. Tersedia pada: http://journal-isi.org/index.php/isi
10. Saraswati, L., & Priyanto. (2023). Evaluasi Penerapan Aplikasi Government Resource Management System (GRMS) Dalam Mencapai Good Governance di Pemerintah Kota Surabaya. SMIA. https://ejournal.unitomo.ac.id/index.php/smia
11. Setyoningrum N. R. 2020. Analisis Tingkat Kepuasan Pengguna Sistem Informasi Kerja Praktek dan Skripsi (SKKP) Menggunakan Metode End User Computing Satisfaction (EUCS). Journal of Applied Informatics and Computing (JAIC), vol. 4, no. 1, Jul 2020. https://doi.org/10.30871/jaic.v4i1.1645
12. Sihotang F. P. & Oktarina R. 2022. Penggunaan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) Dalam Menganalisis Pengaruh Sistem E-Service Terhadap Tingkat Kepuasan Pelanggan. Jurnal Teknologi Sistem Informasi, vol. 3, no. 1, hlm. 1–12, Apr 2022. https://doi.org/10.35957/jtsi.v3i1.2439
13. Susanti, A. D. (2023). Analisis Kepuasan Pengguna Aplikasi Flip.id Dengan Menggunakan Metode Technology Acceptance Model (TAMA) dan End User Computing (EUCS) Satisfaction.
14. Syahfitri, Nurbaiti & Inayah N. 2023. Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Pelayanan Pada Sistem Enterprise Resource Planning Terhadap Kepuasan Pengguna. Motivasi, vol. 8, no. 2, Agu 2023. https://doi.org/10.32502/mti.v8i2.6616
15. Trisya C. P., Ahsyar T. K., Syaifullah, & Fronita M. 2024. Analisis Kepuasan Pengguna Aplikasi Jenius Menggunakan Metode End User Computing Satisfaction dan Importance Performance Analysis. Jurnal Teknologi Sistem Informasi dan Aplikasi, vol. 7, no. 3, hlm. 951–962, Jul 2024. https://doi.org/10.32493/jtsi.v7i3.40802
16. Winantu A. & Viony S. I. 2023. Analisis Kepuasan Pengguna SIAKAD STMIK El Rahma dengan Metode EUCS dan IPA. Jurnal Informatika Komputer, Bisnis dan Manajemen, vol. 21, no. 3, Sep 2023. https://doi.org/10.61805/fahma.v21i3.7
17. Yustiani, R. & Yunanto, R. (2017). Peran Marketplace Sebagai Alternatif Bisnis di Era Teknologi Informasi. Jurnal Ilmiah Komputer dan Informatika (KOMPUTA), 6(2), 43-48. https://doi.org/10.1037/0000120-016
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Muhammad Ridwan Ravly Hendy Prayoga
This work is licensed under a Creative Commons Attribution 4.0 International License.
